Return & Refund Policy
RETURNS
Our policy lasts 30 days once your purchase is received. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Installation package purchases can be cancelled up to 48 hours before installation for a full refund. Installation package cancellations within 48 hours of scheduled appointments will receive a full refund less a $300 cancellation fee. Once installation begins, installation packages cannot be returned or refunded.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
To return your product, first contact sales@trampolinesinground.com. To cancel an installation package, please call (888) 883-5867.
Once we receive your email, please allow for 2-3 business days for information on how and where to return your purchase. If you receive a refund, the cost of return shipping will be deducted from your refund.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received it and if the refund is accepted or denied.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within several days.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@trampolinesinground.com.