Shipping Policy & Information
Our trampolines and trampoline accessories ship for free in the lower 48 states. For shipments to Hawaii and Alaska please contact us before ordering.
All trampolines are shipped common freight (LTL). Trampolines are heavy and will be delivered with a semi truck and a lift gate.
Shipments of parts and accessories are shipped either USPS, UPS or FedEx.
Additional areas like Nantucket, Martha's Vineyard or islands within States may incur an additional surcharge of $500 for shipping expenses. Please contact us before ordering to get a quote if you fall in this category.
Currently we only ship to the United States. We do not ship to Canada or Mexico.
A freight agent will contact you to schedule delivery to your location
Most trampolines will ship out in one week, and because freight is not as fast as parcel (UPS or FedEx), you can expect shipments to take another week to arrive. When your order has arrived at the freight terminal closest to your shipping address, a freight agent will contact you to arrange curbside delivery. Someone must be present to accept and sign for the delivery. If you cannot be there, we suggest you arrange to have a friend/neighbor greet the driver or have it delivered to a different address where someone can accept delivery.
A delivery driver will assist you with unloading the trampoline
Part of your order may be on a pallet, which may weigh more than 200 lbs. While it is impossible to lift this out a truck, you may break open the pallet and unload the boxes by hand as seen in the picture above. Most pallets will have just three boxes, making it fairly easy to unload. With curbside delivery, a driver will assist you in unloading. Free shipping includes curbside drop off only.
Also note that with curbside delivery, the semi-truck will unload at the curb by your driveway. If you have a very long driveway, the driver will not pull all the way to your home. If you ordered a trampoline package with an enclosure or other accessories, they may arrive in a separate shipment.
All other items (other than trampolines)
Most other items such as accessories and replacement parts will ship out within 1 - 3 business days via USPS, UPS or FedEx.
If you have any questions please reach out to use via our chat or call 888-883-5867.